Honest answers, fast.

Open your confirmation email, or sign in and go to My bookings. Each booking has a Cancel button. Cancelling last-minute may cost you the deposit and count against your booking record; cancelling earlier is refunded under the salon's policy.

Only when the salon asks for one. Most pilot salons in Belgrade take cash on arrival — no money moves until you turn up. If a deposit is required, you'll see it clearly when you book, and Stripe handles the payment — we never hold your money.

Yes — open the booking from your confirmation email or My bookings, tap Reschedule, and pick a new time. The salon's calendar updates straight away. Your deposit carries over if you paid one.

No. You can book by tapping a link from Instagram, iMessage, or a printed QR code — no account, no app to install. A Lumi account just keeps your bookings together on every device and saves your favourite studios. Signing up takes about 20 seconds with your phone, Apple, or Google.

Reschedule from your confirmation email or My bookings — that's the fastest fix. If the time you want isn't free, the salon may be able to make space — contact them directly using the details on their booking page.

Yes. Lumi reminds you before your appointment — in the app if you have it, on WhatsApp or SMS if not. Your confirmation email also carries a calendar invite, so the time sits in your own calendar too.

Yes — tell the Lumi concierge what you want in your own words (“gel nails near Vračar, Friday after 5”) and it finds real free times at verified studios and proposes them. Nothing is booked until you confirm.

Email [email protected] or use the 'Open your salon' link on the homepage. Getting set up is a single 60-minute call with someone from our team. Together we bring in your services, team, hours, and customer list; your booking page goes live the same afternoon.

Yes. On the setup call we sit down with you and bring over your services, team, hours, and customer list. Upcoming bookings are entered together by hand so each one is checked. Most salons are fully on Lumi by the next morning.

Yes — Lumi has owner, manager, receptionist, and staff roles. Each role sees only what's relevant: the owner sees the whole business; staff see their own bookings and their own numbers; receptionists run the front desk. Set roles under Settings → Team.

Your own web address is coming as a paid upgrade after the pilot. During the pilot, every salon gets withlumi.app/your-salon — short, memorable, and made for Instagram bios and printed QR codes.

Stripe handles deposits wherever it's available. Payouts land in your bank account daily, under your own Stripe account. We never hold your money. The Belgrade pilot is currently cash-on-arrival — deposits switch on when Stripe comes to Serbia.

First two months free — no card up front, no charge per staff member during the pilot. Add as many staff as you like. After two months, the flat monthly fee kicks in (€29 Solo / €79 Studio). No cut of your bookings.

Two flat plans: Solo (€29/month — for independent stylists) and Studio (€79/month — for teams, with the full business insights). No cut of your bookings, no charge per staff member. Switching plans is instant; you only pay the difference for the rest of the month.

No. The first two months are entirely free. You only enter payment details when the third month begins, and we email you a clear week ahead so it's never a surprise. You can cancel before then with no consequences.

If something went wrong on our side — Lumi was down, data was lost, a bug we caused — email [email protected]. We refund the affected month, in full or in part. We don't refund general dissatisfaction; with no card up front, you only pay once you've decided to stay.

You do. As a salon owner, you can download everything as a spreadsheet at any time — services, customers, bookings, reviews. We follow GDPR. Comparisons with similar businesses are opt-in and fully anonymous: no comparison ever shows fewer than 5 salons, and competitors are never named.

The full notice lives on our GDPR page (in the footer). The short version: Lumi is responsible for the booking data we hold; each salon is independently responsible for its own customer relationship. You can ask to see, correct, delete, or receive a copy of your data — or object, or complain — by email.

Go to Account → Settings → Delete account — one click. Personal data is removed within 30 days; we keep operational records for 24 months for tax and fraud-prevention reasons (see the Privacy page), then remove anything that could identify you. Booking confirmations already sent to salons stay — they're the salon's records.

The latest two versions of Safari, Chrome, Firefox, and Edge — desktop and mobile. We test booking on iPhone Safari and Android Chrome before every release. Older browsers may show the page with fewer animations; booking still works.

Two, both optional. Customers can install the Lumi app to keep their bookings in one place — but booking itself is a web link, nothing to install. Owners and staff get the Lumi owner app on iOS and Android: today's schedule, accept or decline from the notification, and each staff member sees their own day.

Yes — every confirmed booking arrives with a calendar invite in the confirmation email, so it lands in your calendar with one tap. Letting your own calendar block time in Lumi is coming; for now, mark unavailable hours under Settings → Time off.

If the booking page, dashboard, payments, or notifications aren't working, email [email protected] and we'll get straight on it. We don't run a public status page yet; when we do, we'll link it here.