A real person answers.
One address for everything: [email protected]. Replies usually land inside a business day.
Customers
A question about a booking
Fastest: the salon's own page for times and services, or your confirmation email and My bookings, where cancelling and rescheduling happen instantly. Anything else, email us.
Salon owners
Setup, switching, anything
Same address. A few of the team specialise in getting new salons set up, and whoever's free picks it up. Or skip the email and start directly.
Press · Partnerships
Working with us
We read everything. Put 'Press' and the name of your publication in the subject line.
Lumi d.o.o. · Belgrade
A small team in Belgrade and London.
Write to a real person.
No ticket numbers, no queues — the pilot is small enough that we just answer.